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This document provides a general understanding of CATSKILL ON LINE's policy on the Appropriate Use of CATSKILL ON LINE Services. Flagrant or repeated violations of this Policy are viewed as causes for termination.

Acceptance of Terms
Request of an account that is activated by CATSKILL ON LINE will be deemed to constitute acceptance of terms, conditions, rules and regulations of CATSKILL ON LINE. The rights and responsibilities conferred by acceptance of this agreement are non-transferable.

Billing
CATSKILL ON LINE bills on a monthly basis. Credit cards are charged in arrears and invoiced bills are charged in advance. Failure to pay all applicable charges within 30 days of payment due date may result in automatic termination of a subscriber’s account. If an account has been suspended or sent out to collection, a $5 re-activation Fee will apply.

There is a one (1) month minimum charge for all accounts. You may cancel within seven (7) days of signing up with Catskill On Line without accruing charges.

Help Desk/Technical Support
Our Help Desk department is ready to answer any questions you may have about your Internet connection with CATSKILL ON LINE. E-mail support@catskill.net.

AOL Customers
AOL customers can use Catskill On Line Internet access as a "gateway" to AOL without making a long-distance phone call! If you have an AOL account... You must contact AOL (800-827-6364) and tell them you will be using a 'local ISP' to access their service, otherwise you will continue to be billed at your current rate from AOL. Also ask the AOL Representative how to configure your AOL browser to use a "TCP Connection" or click here.


If you are having a problem with any other aspect of your AOL software or AOL account, you must call AOL directly at 800-827-6364.

NOTE: It is your responsibility to contact AOL to receive the discounted service and to ensure that you are no longer dialing AOL. Any fees incurred from AOL or for your continued use of their access number is the sole responsibility of the end user and not that of Catskill On Line.

Cancellation
In order for Catskill On Line to cancel your account, the subscriber must e-mail, write a letter, or call the business office Monday - Friday 9am - 4:30pm at 1-800-444-9338 and request to cancel. We will then verify certain account information in order to cancel your account and stop the billing cycle. We do not monitor account usage, so you must notify us in order to cancel, or you will be responsible for the bills.

About your Personal Web Space
Connection Time (Non-Dedicated Dial-Ups)
Passwords
E-Mail
Confidentiality
Limitation of Liability
Termination for Cause
Privacy
Miscellaneous
 

About your Personal Web Space
With a Basic Internet Access Account ($19.95 per month) Catskill On Line provides you with 2MB of server space for web pages and images. Web Space is not provided with WebTV or our Internet Starter package. If you go over the 2MB limit, you will be sent an e-mail informing you that you have reach your allotted space, please delete any files that you do not need.

If you'd like to purchase additional space call the business office from 9:00am to 5:00pm at 800-444-9338. The cost for additional server space is $5.00 per month for an additional 5MB.

If you reach 4MB of files in your personal web space, you will be unable to upload any additional information or make changes to existing web pages. Once you have delete unneeded files so that you are below the 2MB level; you will again be able to upload files.

Connection Time (Non-Dedicated Dial-Ups)
CATSKILL ON LINE Non-Dedicated Dial-Up Accounts include unlimited usage. This does not mean continuous connectivity. While you may use your CATSKILL ON LINE account for as long as you like, we expect you to disconnect the service when you are not using it. (This policy frees up connections for users who need them, keeping busy signals at bay.) If you wish to be On-line 24 hours a day, consult the Dedicated Dial-Up section of our Custom Pricing page at www.catskill.net.

Passwords
Your password is the key to your security and to ours. We are not responsible for your sharing or loss of a password. (We do insist on use of non-obvious passwords that some users may be prone to forget; in that case we have procedures for setting new passwords.) Unless our records indicate that your account/files have been maliciously accessed-without such access being enabled by you--you will be held responsible for all activity in your account or under your login/password. For your protection and ours, we request immediate notification if your password has been lost, stolen, or otherwise compromised. Please contact us at support@catskill.net.

E-Mail
Please note that you have a finite amount of space for your e-mail. We allow up to 15MBs of e-mail to be stored on our system. Once you approach this limit, we will attempt to contact you, requesting that you download your e-mail.

Confidentiality
Because data transmitted over the Internet is considered "insecure," clients are advised that if privacy or security is an issue, any confidential transmissions, including e-mail, should employ some sort of encryption. CATSKILL ON LINE has a secure server available for interested parties, but otherwise it is the subscriber's responsibility to provide and configure their own encryption.

Limitation of Liability
Limitation of Liability CATSKILL ON LINE's services are provided on an "as is, as available" basis and no warranty, express or implied, including but not limited to those of merchantability or fitness for a particular purpose, is made with respect to CATSKILL ON LINE or its services. In addition, CATSKILL ON LINE makes no guarantee regarding availability of dial-up services, connectivity or system functionality (including E-mail, Usenet, etc.).

CATSKILL ON LINE is not liable for any costs or damages arising directly or indirectly from the use of its Service, Technical Support, or the Internet. You are solely responsible for evaluating the accuracy, completeness, and usefulness of all services, products, and other information, and the quality and merchantability of all merchandise provided through this Service or on the Internet.

Please check with your local Telephone company to ensure that your access number is a local call for you. Even though an access number shares your general geographical region or area code, this number MAY NOT necessarily be a local number to you. Substantial toll charges may apply to numbers that you do not verify as local to your area and calling plan.

Termination for Cause
All of the following actions are expressly prohibited and will result in automatic termination of a subscriber's account:

* Sharing, or allowing use of your password by another person or user.

* (Non-Dedicated Dial-up Accounts) Multiple simultaneous logins from disparate locations in a user account.

* Attempting to gain access to another member's account, whether or not the attempt succeeds.

* Use of the system in such a way as to willfully or negligently burden our server's disk space, CPU, telecommunications or other resources or to effectively use CATSKILL ON LINE's resources to cause a "denial of services" for CATSKILL ON LINE clients or those connected to other systems or servers on the network.

* Willful or malicious attacks on another system, server, or client on the network.

* Any of the following forms of "SPAM":

* Willful or negligent disregard of the privacy and/or autonomy of other users, notably by sending mail or audio messages to a user who has expressly requested not to be contacted.

* Excessive cross-postings, or posting the same article to several newsgroups, is prohibited.

* Automated unsolicited e-mailings (sending large amounts of unsolicited e-mail), with either dedicated or non-dedicated accounts.

* Compiling or use of "bots."

* Performing any act that is prohibited under common law or the statutes or regulations of the City of New York, the State of New York, the United States of America, or under any applicable international convention.

* Publishing any material via CATSKILL ON LINE that violates any applicable copyright, patent or trademark law or convention.

* Publishing any material via CATSKILL ON LINE that contains pornography or racism.

* Use of CATSKILL ON LINE's Dial-Up Account for advertising or promotion of a commercial product or service (Excepting clients with commercial accounts.)

* The use of electronic distribution lists or other mass electronic mailings. Such use will result in immediate cancellation and a $500 per incident cleanup fee.

Privacy
It may be necessary for CATSKILL ON LINE employees to examine system accounting logs and other records to resolve system problems. CATSKILL ON LINE reserves the right to access an account's mailbox to resolve system problems or mail system errors.

In addition, CATSKILL ON LINE will cooperate with the appropriate legal authorities in investigating claims of illegal activity, including but not limited to illegal transfer or use of copyrighted material, postings or e-mail containing threats of violence, or other illegal activity. CATSKILL ON LINE makes no guarantee and assumes no liability for the security of any data on any server including "secure servers."

Our customers are reminded that no computer system should be considered safe from intrusion. E-mail may pass through many computer systems, and should not be considered a secure means of communication unless encrypted. (Even then, information is only as secure as the encryption method.)

Miscellaneous
In order to guarantee the integrity of client data, we recommend downloading all mail from our mail server and backing up web pages and other files stored on our server.

Non-enforcement or waiver of any section of this agreement does not constitute consent or continuing waiver and CATSKILL ON LINE reserves the right to enforce this agreement at its sole discretion.

Accounts of subscribers filing for or adjudged bankrupt, insolvent or engaged in winding up will be terminated immediately upon notice of such status.

CATSKILL ON LINE is under the jurisdiction of the laws of the state of New York and this agreement shall be governed by the laws of the State of New York and is subject to the jurisdiction of the courts of the State of New York.

If any paragraph or part of this agreement is held to be unenforceable or invalid, the agreement shall remain in force and effect and the invalid portion of the agreement shall be treated as if omitted.

This agreement shall be made part of but shall survive any other account or subscription agreement entered by the parties hereto, unless otherwise specified. We reserve the right to amend our rules, regulations and prices without prior notice. Whenever possible such shall be posted 30 days in advance on the Web site http://www.catskill.net, or in the event of a material rule, policy or price changes, via e-mail or snail mail. Please check our price page for applicable account details.

   
 

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